Frequently Asked Questions

Q: How do I know if I should repair or replace my appliance?

A: Repairing your existing appliance is often the better choice. There are a number of reasons why this is the case.

The price of appliances has exploded over the last decade. Whereas once you could purchase a top-tier, brand-name washer for about $400, now that same purchase price would be lucky to secure the most basic model. Buying a low-quality model will fill your future with headaches and repair fees. Though most appliance owners like how much cheaper a repair can be in comparison to a full replacement, that is not the only reason why repairs are preferred.

Quite often, older appliances are built better than newer versions, even when they lack the bells and whistles of modern units. Sometimes, simpler is better. Complex new gadgetry creates more opportunities for things to go wrong.

Keeping your existing appliance can save you money in the long term, and also minimize the environmental impact that you make.

Q: Does First Aid Appliance Repair charge for house service calls?

A: If you decide to go forward with a First Aid Appliance Repair, your service charge will be offered for free! So long as you agree to proceed with your appliance repair, your diagnostic is always offered at no charge. You will be given a free quote so that you can decide whether or not to go ahead with your appliance repair.

Should you decide not to go forward with the repair, there will be a small service call fee.

Q: How much will I pay to fix my appliance?

A: Our repair prices start at $120 for less labor-intensive problems, regardless of whether we are dealing with a fridge, dishwasher, washer, oven, or stove. In the case of more complicated repairs that demand more parts, labor, and time, repair costs can move upwards of 200$.

We always give quotes and concrete prices to our customers up front. This means you always know exactly how much you will need to spend on your repair so that you can make an informed decision that suits you and your family. Never fear hidden fees and up-selling with First Aid Appliance repair!

Q: Can my appliance be fixed on the same day?

A: At First Aid Appliance Repair, we proudly offer a speedy same-day service. We take care to strategically place our technicians around Calgary so that you always have fast and easy access to help in your area. Our technicians keep the most common repair parts on-hand to avoid any delays with your appliance repair. We offer same-day service on evenings, weekends, and holidays, and have the parts and experience to handle most appliance problems on the spot.

Q: My washer and/or dryer is making loud noises. What could be causing this?

A: If your washer or dryer is making a loud noise, peak inside the drum of your washer or dryer. Any loose items spinning around the drum will make noise. It is quite common for coins, keys, and other pocketed items to go through a laundering cycle and end up left in the drum to rattle around.

If you have looked in the drum and come up empty handed, the problem may be more serious. A First Aid Appliance Repair technician can have to take a look inside and locate the problem right away. Our technicians are familiar with problematic components on all makes and models, and will inspect each one until the source of the noise is found.

Q: My fridge isn’t cooling. Does this mean I need a new compressor?

A: Fortunately, this is rarely the case. On average, only 5% of non-cooling fridge situations are compressor related. The odds of your fridge requiring a new compressor are quite rare. There are many components of your fridge that contribute to its cooling function, and a First Aid Appliance Repair technician will inspect each of these until the source of the problem is uncovered.

On the bright side, non-compressor component repairs are simpler and cheaper. Most of those parts are kept on-hand in our repair vans. Your fridge can be repaired and back in working order in no time!

Q: There is no power going to my appliance. What do I do?

A: We always recommend that homeowners check their circuit breaker before jumping to conclusions about dysfunctional appliances. Ensure that all of the fuse switches are pointing in the right direction. Sometimes you may need to reset them by turning them off and on. You would be surprised by how often this happens.

If that does not fix the power issue, then a First Aid Appliance Repair technician will be needed. Our technicians will safety open up your appliance to identify why it is not receiving power. The technician will provide you with a solution and get your appliance working again on the same day that you called.

Q: My dishwasher isn’t draining. What can I do?

A: Clogged filters are the most common culprits for when a dishwasher refuses to drain. Most filters are found beneath the bottom rack of your dishwasher. You can remove the filter and clean out any visible blockage. Soaking the filter in a vinegar solution overnight can also help clear out any clogs. Once the filter has been removed, you should be able to reach inside and pull out any bits of food or other detritus blocking your drain.

If your dishwasher is still not draining properly, there could be a clog deeper in the system. Alternately, part of the drain cycle could be malfunctioning.  In these cases, your best option is to schedule an appointment with a First Aid Appliance Repair technician, who will quickly be able to find the root of the problem.

Q: My washing machine isn’t draining. What can I do?

A: If your washer is not draining, your clothes are at risk of getting musty and molded. You need to act fast. After you have pulled them out of the machine, you need to address the appliance issue.

The first step is to check the filter located in the bottom of your washer. Sometimes the filter can get clogged with lint, pet hair, or other fibres that prevent proper drainage. Clean the filter out well, removing any residue before inserting it back into the washer. If you find that it continues to give you problems, a technician will be needed. A First Aid Appliance Repair expert is always on-call to come by and look at your washer. They will be able to identify the internal clogs or failing components giving you drainage issues.

Q: What is the average length of time my dryer should take to dry a load of clothes?

A: On average, a dryer will take about 40-50 minutes to dry a damp load of laundry. If it seems as though your dryer is taking longer than that to do its job, then we recommended that you call in a technician to have a look at your dryer unit.

It is possible that your dryer components are malfunctioning. If your dryer is not working at 100% efficiency, you will spend more money on energy bills, and be able to do fewer loads of laundry on any given day. A First Aid Appliance Repair technician will be able to figure out the cause of your problem, making your laundry process more efficient and saving you money every month on utilities.

Q: My dryer doesn’t heat up. What can I do?

A: If your dryer is not generating heat, the first step is to verify that it is powered up. Check your circuit breaker to make sure there is power going to your dryer. You can reset the switch to see if that helps matters. If a simple breaker-flip does not help the the issue, a technician would need to come by and examine your dryer unit. There are a few common reasons as to why your dryer would not be creating heat. Our technician will be able to determine the problem and provide a quote to get your dryer working like new again.

Q: Why isn’t my dishwasher cleaning my dishes properly?

A: There are many reasons for a drop in dishwasher performance. Fortunately, there are some simple steps you can take to ensure your dishwasher continues to work properly.

1. You should always be pre-rinsing your dishes before you put them in the dishwasher. This simple step stops your unit from having to work so hard and will produce better results.

2. You should be using the correct type of soap or detergent recommended by the manufacturer. Failing to do so can put your dishwasher at risk.

3. Ensure that there is water going inside your washer.

If you continue to have issues with your dishwasher that are affecting the cleanliness of your dishes, then one of our technicians would be happy to come by and assess the situation.

Your First Aid Appliance Repair technician will be able to provide you with a quote once he knows what the issue is. If you proceed with your repair, you will not be charged for this initial assessment service.

Q: My oven doesn’t heat up, what can I do?

A: We always recommend that homeowners check their circuit breaker to make sure that the fuse is on and that the oven is receiving power normally. If you find that this does nothing to remedy the situation, you will need to call a First Aid Appliance Repair technician to drop in and examine your oven. Our technician will be able to open up your oven and determine the reason as to why it is not receiving any heat, and will have the parts and skills on-hand to fix the problem the very same day.

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